Acceptance of These Terms
By accessing, registering for, or using any part of the shell99 platform — including the website, mobile app, and all services provided — you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.
If you do not agree with any part of these terms, you are not permitted to use the shell99 platform. These terms form a legally binding agreement between you as the user and shell99 as the platform operator.
Continued use of the platform following any amendments to these terms will be considered acceptance of the updated terms. We recommend reviewing this page periodically to stay informed of the latest applicable terms.
Use of this platform is restricted to individuals aged 18 and above. shell99 reserves the right to deny access or close any account that does not meet the age eligibility requirement.
Account Creation & Security Responsibilities
Registration & Personal Information
Each user is only permitted to hold one account on the shell99 platform. Multiple account registrations are strictly prohibited. When registering, you are required to provide accurate, complete, and up-to-date information, including your full name, date of birth, and valid contact details.
Shell99 reserves the right to request identity verification documents at any time to confirm your registration details. Failure to provide the requested documents within the specified timeframe may result in your account being temporarily suspended.
Password & Account Security
You are solely responsible for keeping your account password confidential. Do not share your login credentials with anyone. All activity that occurs under your account is your responsibility, unless it can be proven that unauthorised access took place.
If you suspect your account has been compromised or that your password has been obtained by another party, please contact the shell99 support team immediately via our official email at [email protected] for prompt action.
User Responsibilities & Platform Rules
As a shell99 platform user, you agree to comply with all platform rules and to refrain from any activity that could compromise the security, integrity, or reputation of the platform.
- Play available games using your legitimate account credits
- Making deposits and withdrawals in accordance with the prescribed procedures
- Claiming bonuses and promotions in accordance with the stated terms
- Contacting customer support for legitimate assistance
- Fraud, money laundering, or any other illegal activity
- Use of automated software, bots, or tools to exploit the system
- Sharing or transferring account balances to other users
- Attempting to hack, disrupt, or damage platform systems
Violating any of the above rules may result in immediate account suspension or closure, along with forfeiture of all credit balances without compensation.
Payments, Deposits & Withdrawals in MYR
All financial transactions on the shell99 platform are processed in Malaysian Ringgit (RM / MYR). We support a wide range of local payment methods, including online banking, e-wallets such as Touch 'n Go and Boost, and direct bank transfers.
| Transaction Details | Details & Terms |
|---|---|
| Minimum Deposit Limit | Determined by your chosen payment method, typically starting from RM 10 |
| Deposit Processing Time | Most deposits are processed within minutes; bank transfers may take up to one business day |
| Withdrawal of Winnings | Withdrawals are processed to a valid Malaysian bank account registered under the same user's name |
| Identity Verification | Withdrawals exceeding a certain amount may require identity verification before being processed |
Shell99 is not liable for delays caused by banks or third-party payment service providers. Any transaction disputes must be reported within 30 days of the transaction date.
Liability Limits, Intellectual Property & External Links
Shell99 Liability Limits
Shell99 is not liable for any direct or indirect losses arising from the use of the platform, technical service disruptions, or data loss. The platform is provided on an "as is" basis and we do not guarantee uninterrupted service availability at all times.
Intellectual Property
All content on the shell99 platform — including logos, designs, text, graphics, and software code — is the exclusive property of shell99 and is protected under Malaysian copyright law. Copying, distributing, or using any content without prior written authorisation is strictly prohibited.
Third-Party Links
The shell99 platform may contain links to third-party websites for informational convenience. shell99 does not control the content of those websites and is not responsible for their privacy policies, security, or content. Access to external sites is entirely at the user's own risk.
Account Policy, Terms Amendment & Governing Law
Account Suspension & Closure
Shell99 reserves the right to suspend or close any user account without prior notice if there is evidence or reasonable suspicion of fraudulent activity, breach of terms, or any conduct that is harmful to the platform or other users. In such cases, all credit balances associated with the suspected activity may be frozen pending the outcome of an investigation.
Users may also request to close their own account at any time by contacting customer support. Any eligible credit balance will be returned in accordance with the applicable standard withdrawal procedure.
Terms & Conditions Amendment
Shell99 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time without prior notice. Amendments take effect immediately upon being published on the platform. You are encouraged to review this page periodically. Continued use of the platform after any amendment constitutes full acceptance of the updated terms.
Governing Law
These Terms & Conditions are governed by the laws of Malaysia. Any disputes arising in connection with the shell99 platform or these terms shall be resolved through mutually agreed procedures. Users agree to recognise the jurisdiction of Malaysian courts in any related dispute.
