Information We Collect
When you register and use the shell99 platform, we collect several categories of information to ensure a seamless, secure experience that meets your needs.
Your full name, date of birth, email address, phone number, and ID number (for age and identity verification purposes) are collected during registration. This information is used to create and manage your account on shell99.
We collect technical data such as device type, operating system, browser version, IP address, and general location information. This data helps us optimise the platform experience for both mobile and desktop users in Malaysia.
Transaction details in Malaysian Ringgit (RM) — including your chosen payment method, bank account number (in masked format), and deposit and withdrawal history — are retained for payment processing and financial record-keeping purposes.
Platform activity records — such as games played, session duration, login frequency, and interactions with promotions — are collected to help us improve our services and tailor offers to your preferences.
How Your Information Is Used
Shell99 uses collected information solely for legitimate purposes necessary to deliver quality services. We do not sell or disclose users' personal data to third parties for marketing purposes without your consent.
- Verifying identity and securely managing user accounts
- Processing deposits, withdrawals, and financial transactions in MYR
- Providing responsive and effective customer support
- Sending important notifications related to your account, security, and promotions
- Preventing fraud, money laundering, and illegal activity
- Complying with applicable legal and regulatory requirements in Malaysia
Cookies, Tracking & Data Storage
Cookie Usage
Shell99 uses cookies and similar tracking technologies to enhance your browsing experience. Cookies allow us to remember your login preferences, save language settings, and analyse platform usage patterns in aggregate.
Two types of cookies are used: session cookies (deleted when the browser is closed) and persistent cookies (stored for a set period to retain your preferences). You can manage or delete cookies through your browser settings, though this may affect certain platform features.
Data Retention Period
Account information is retained for as long as your account remains active. Financial transaction records in MYR are kept for a minimum of seven years in accordance with Malaysian legal requirements. Technical data and usage logs are typically retained for 12 months before being automatically deleted.
Sharing Information with Third Parties
Shell99 does not sell, rent, or disclose users' personal information to third parties for marketing purposes. However, in certain limited circumstances, we may share data with the following parties:
Transaction details are shared with legitimate payment service providers — such as Malaysian banks and e-wallets — to process your deposits and withdrawals in MYR.
We may be required to disclose information to authorities or law enforcement agencies when mandated by Malaysian law or a valid court order.
Technical partners that support platform operations — such as cloud computing services — may have limited access to data strictly for system maintenance purposes.
All third parties working with shell99 are bound by strict confidentiality agreements and are required to uphold data protection standards equal to or higher than our own.
Your Rights as a shell99 User
As a shell99 user in Malaysia, you have certain rights regarding your personal data. We respect and facilitate the exercise of these rights through our support channels.
| User Rights | Description | How to Exercise |
|---|---|---|
| Right of Access | You have the right to know what data we hold about you | Contact customer support via official email |
| Right of Rectification | You may request corrections to any personal information that is inaccurate or outdated | Update directly via account settings or contact support |
| Right to Erasure | Under certain circumstances, you may request the deletion of your personal data | Submit a written request to our privacy team |
| Right to Restrict Processing | You may ask us to restrict how we process your data | Contact the shell99 support team for case assessment |
Policy Amendments & How to Contact Us
Changes to This Privacy Policy
Shell99 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or service improvements. When significant changes are made, we will notify users via an on-platform notification or email.
The "Last Updated" date at the top of this page will always reflect the latest version of the policy. Continued use of the shell99 platform after changes are published constitutes your acceptance of the updated terms.
Privacy Enquiries & Support
If you have any questions, concerns, or wish to exercise your privacy rights, please reach out to the shell99 team at [email protected]. Our team will respond within 3–5 business days. For general enquiries, you may also check the FAQ us for immediate assistance.
Privacy Commitment Summary
- Your data is protected with industry-standard SSL encryption
- We do not sell your personal information to third parties
- Access to your data is granted only to authorised personnel
- You may request to access, correct, or delete your data
- All MYR transactions are processed through recognised secure payment channels