Shell99's Commitment to Responsible Gaming
Shell99 is more than just an entertainment platform — we're a responsible partner to every user in Malaysia. We understand that online gaming can be a healthy source of fun when enjoyed with the right controls in place. That's why we actively promote safe gaming practices and provide a range of self-control tools to all our users.
Our goal is to ensure every gaming session remains a form of entertainment — not a financial or emotional burden. shell99 supports users in making informed decisions about the time and money they spend on the platform.
- Gaming as entertainment, not a source of income
- Your set budget must not exceed what you can afford
- Taking regular breaks is a smart habit
- Help is always available whenever you need it
Recognise the Signs of Risky Behaviour
It's important to catch early signs that gaming habits may be disrupting your life balance. Here are some warning signs to watch out for — in yourself or someone close to you:
Financial Warning Signs
- Spending beyond what you can afford
- Borrowing money to fund gaming
- Neglecting bills or basic necessities in favour of gaming
- Continuously chasing losses
Emotional & Behavioural Signs
- Feeling anxious or irritable when not playing
- Lying to family or friends about your gaming activity
- Neglecting work, family, or social responsibilities
- Using gaming as an escape from stress or personal problems
If you recognise any of the signs above in yourself or others, the best step is to pause and seek the right support.
How to Set Healthy Time & Budget Limits
Session Time Limits
Set a clear time limit before starting a gaming session. We recommend playing no more than two consecutive hours without a break. Use a watch or set a phone reminder to keep track of your time.
Avoid playing late at night or when you're tired, as this can impair the decisions you make during gameplay.
Budget Limits in MYR
Before you play, set a maximum amount you're comfortable losing — treat it as the cost of entertainment, not an investment. Never exceed that budget, even when you're on a losing streak.
For example, if your weekly budget is RM 50, stick to that limit. Money set aside for essentials like rent, food, and bills should never be used for gaming.
Available Self-Control Tools
Shell99 offers several self-control tools that users can access at any time. These features are designed to help you maintain a healthy balance between entertainment and everyday life.
Deposit Limit
Set daily, weekly, or monthly deposit limits to control how much money goes into your account. Contact our support team to set or reduce these limits.
Break Period
Use the break or cooling-off option to temporarily pause your gaming activity for a set period — anywhere from a few days to a few weeks — whenever you feel you need a break.
Self-Exclusion
If you need a longer break, you can apply for a full self-exclusion from the platform for an extended period. All such requests will be processed promptly.
To activate any of the self-control features above, please contact the shell99 support team via email at [email protected]. All requests will be handled with full respect and confidentiality.
Minor Protection
Shell99 takes the protection of minors very seriously. Our platform is accessible to individuals aged 18 and above only. We enforce a strict age verification process during registration and reserve the right to request proof of identity at any time.
For parents and guardians, we strongly encourage the use of parental control software on devices shared with children. Make sure your account password is not accessible to anyone who shouldn't have it. If you discover that a minor is using your account, please contact us immediately.
Shell99 also reserves the right to close any account suspected of being used by a minor without prior notice, and all associated credit balances will be frozen pending investigation.
Life Balance & Professional Support
Maintaining a balance between entertainment and everyday life is key to a healthy gaming experience. Remember that gaming is just one small part of life — family, career, health, and social relationships matter far more.
Tips for Staying Balanced
- Avoid playing when you're stressed, upset, or angry — negative emotions can lead to irrational decisions
- Engage in other activities such as sports, hobbies, and family time as alternative forms of entertainment
- Talk openly with someone you trust if gaming is starting to affect your life
- Remember that losses are a normal part of gaming and not something you need to chase back
- Review your gaming habits regularly and make adjustments when needed
Get Professional Help
If you or someone you care about needs help with gambling addiction, don't hesitate to seek professional support. There are various counselling services available in Malaysia that can help.
Reach out to shell99 support at [email protected] and we'll help connect you with the right resources.